Last updated: August 1, 2026
This Shipping Policy explains how and when PrimeLaptop ships your order. Please read it alongside our Refund & Returns Policy.
Where we ship. We currently ship within the United States, including Alaska and Hawaii. We do not ship to PO boxes. For delivery outside the US, contact us before ordering.
Order processing. Orders are processed Monday–Friday, excluding US holidays. Most in-stock orders dispatch within 1–2 business days; busy periods may take slightly longer. You will receive a confirmation email at purchase and a tracking email once your order ships.
Shipping rates. Free standard shipping on orders over $99 within the contiguous US. For orders under $99, a flat rate is shown at checkout before payment. Rates for Alaska, Hawaii, and oversized items are also shown at checkout.
Delivery times. After dispatch, standard shipping typically takes 3–7 business days depending on location and carrier. These are estimates, not guarantees, and may be affected by weather, carrier delays, or events outside our control.
Packaging. Laptops ship in their original retail packaging inside an outer shipping box with cushioning. If original packaging is not available (e.g. for open-box items), we use appropriate protective packaging and disclose this on the product page.
Tracking your order. Once shipped, we email a tracking number. If tracking has not updated for several days, contact us and we will chase the carrier.
Address accuracy. Please ensure your shipping address is correct and complete. We are not responsible for orders delayed or returned because of an incorrect or incomplete address; reshipping may incur additional charges.
Lost or damaged shipments. If your order is lost in transit or arrives damaged, contact us within 7 days of the expected or actual delivery date with your order number and, for damage, photos of the item and its packaging. We will work with the carrier to resolve it.
Questions. If you have any questions about shipping, tracking, or delivery, our team is happy to help.
Contact us. PrimeLaptop, 1239 E Riverside Ave, Decatur, IL 62521, United States. Email: support@primelaptop.shop. Phone: (217) 859-3879.